Refund Policy

Facchini Food Services LLC
Effective Date: July 26, 2025

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At Facchini Food Services LLC, we are committed to delivering high-quality, handcrafted products made with care and precision. Due to the perishable nature of many of our items, we must implement a clear and strict refund and return policy to ensure safety, compliance, and customer satisfaction.

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1. Final Sale Policy

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All purchases made through www.dubaipistachio.com and affiliated platforms are considered final upon payment. We do not accept returns or issue refunds for reasons related to:

• Customer preference or taste

• Incorrect orders submitted by the customer

• Failure to retrieve or receive packages on time

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2. Eligibility for Refund or Replacement

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Refunds or replacements will only be issued if the following conditions are met:

• The product arrived damaged or spoiled due to transit or packaging failure

• The issue is reported within 48 hours of delivery

• The claim includes clear photographic evidence of the problem (product + packaging)

Approved cases may be resolved via:

• Product replacement

• Store credit

• Partial or full refund (at our discretion)

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3. Non-Returnable Items

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Due to health and safety regulations, we do not accept returns of the following:

• Opened or unsealed food products

• Items not in their original condition

• Perishable goods after 48 hours of delivery

• Items not reported or documented as defective or spoiled

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4. Return Authorization Process

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Returns must be pre-approved by our customer service team. Unauthorized returns will not be accepted.

To request a return or report an issue, please email us at info@dubaipistachio.com and include:

• Full name and order number

• Detailed description of the issue

• Photos of the product, label, and packaging

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5. Restocking and Return Fees

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If a return is authorized (for non-perishable items only, such as merchandise):

• A 15% to 25% restocking fee may apply

• The customer is responsible for return shipping costs

• The product must be returned in unused and resalable condition

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6. Shipping Delays and Third-Party Issues

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Facchini Food Services LLC is not responsible for:

• Shipping delays caused by carriers (FedEx, UPS, USPS)

• Lost or stolen packages after confirmed delivery

• Customer absence at the time of delivery or refusal of delivery

• Heat exposure due to delayed retrieval from delivery locations

Please track your shipment closely and retrieve perishable packages as soon as possible.

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7. Order Cancellation

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We do not allow cancellations once an order has been processed or shipped. Orders may be canceled only if:

• The cancellation request is received before the order has entered production or shipping

• We confirm cancellation eligibility via email

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8. Damaged or Incorrect Shipments

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If your shipment arrives damaged or incorrect:

• Contact us at info@dubaipistachio.com within 48 hours

• Provide photos and a description of the issue

• We will review your claim and arrange a replacement or refund as appropriate

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9. Legal Compliance

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This policy is governed by:

• New York State Department of Agriculture & Markets regulations

• U.S. Food & Drug Administration (FDA) requirements for perishable goods

• Federal Trade Commission (FTC) standards for online consumer protection

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10. Policy Modifications

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Facchini Food Services LLC reserves the right to update or modify this Refund & Return Policy at any time, in compliance with evolving food safety regulations and business needs. All updates will be posted on our website with a revised effective date.

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11. Contact Us

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For refund, return, or damage claims, please contact:

Facchini Food Services LLC
Website: www.dubaipistachio.com
Email: info@dubaipistachio.com